Terms of service

Terms Of Service

Effective date: 1 October, 2025

Company: OMHU INC, a Delaware corporation. Principal office: 370 Jay St, FL 7, Brooklyn, NY 11201. Registered agent (Delaware): Registered Agent Solutions, Inc., 838 Walker Rd, Suite 21-2, Dover, DE 19904.

1. About these Terms
   These Terms apply to your use of our website and to any purchase you make from us. By placing an order, you accept these Terms.
   
   

2. Eligibility 
   You must be at least 18 years old, or the age of majority in your state of residence, to purchase from our website. By placing an order, you represent that you are purchasing for personal use and not for resale. 
   
   

3. Personal use, no resale 
   Purchases are for personal, household use only. We may refuse or cancel orders that we suspect are intended for resale or commercial distribution. 
   
   

4. Products and availability
   We design and sell furniture and home goods for everyday living. The assortment may include seating, tables, storage, lighting, textiles, and accessories. Some items are made to order while others are in stock. Availability, colors, and configurations can change. If an item becomes unavailable after you order, we will contact you to offer an alternative or a refund.
   
   

5. Prices, taxes and payment
   All prices are in USD and exclude applicable sales tax. Sales tax is calculated at checkout based on the shipping address. We accept major credit cards [add other methods once confirmed]. By submitting an order, you authorize us or our payment provider to charge your selected method for the full order amount.
   
   

6. Promotions, discount codes and gift cards 
   Promotions and discount codes are valid for a limited time, cannot be applied to prior purchases, and cannot be combined unless expressly stated. They have no cash value. Gift cards are non-refundable except where required by law.
   
   

7. Order acceptance
   Your order is an offer to purchase. We may accept or decline it at our discretion. A contract is formed when we dispatch the products. If we cannot accept your order, we will notify you and refund any amounts charged.
   
   

8. Order limits and fraud screening 
   We may limit or cancel quantities per person, per household, or per order. We may verify information or require additional authorization before accepting or shipping an order. If we cancel an order after charging your card, we will refund the full amount. 
   
   

9. Pricing and availability errors 
   We try to be accurate, but errors may occur. If we discover a pricing or availability error, we may cancel the order and refund any amounts charged, or contact you for instructions before shipping. 
   
   

10. Pre-orders and backorders
    Estimated shipping dates are provided at checkout for your convenience. If we are unable to ship within the estimated timeframe, we will notify you and provide a revised shipping date.
    

1. Shipping and delivery
   Orders ship from our U.S. facility to the delivery address you provide. Estimated delivery timeframes shown at checkout are indicative only. We are not responsible for delays outside our reasonable control. Please ensure your address details are accurate.
   
   

2. Risk of loss and title
   All items pass a final quality control check before leaving our facility. Title and risk of loss pass to you when the carrier collects the goods from our factory. Please inspect on delivery and report visible transport damage to the carrier at handover and to us within 48 hours so we can assist.
   
   

3. Cancellations & Returns
   You can cancel within 24 hours of placing your order for a full refund. Made-to-Order items cannot be canceled after 24 hours and are not eligible for returns. See our Returns & Cancellations for details.
   
   

4. Product care and variations
   Small variations in color or texture can occur between dye lots and across screens versus physical fabrics. Follow our care instructions to preserve upholstery and foam performance.
   
   

5. Limitation of liability
   To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data. Our total liability for any claim relating to a purchase is limited to the amount you paid for the product that gave rise to the claim.
   
   

6. Governing law and jurisdiction
   For U.S. residents, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in New York, New York for all disputes arising from these Terms. Nothing in these Terms limits any non-waivable consumer rights under the law of your state of residence.
   
   

For non-U.S. residents, Danish law and the courts of Denmark apply.

1. Dispute Resolution and Arbitration
   Any dispute, claim, or controversy arising out of or relating to these Terms or any purchase shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in New York, New York, unless otherwise agreed. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court with jurisdiction. You and we agree that any arbitration will be conducted only on an individual basis and not in a class, consolidated, or representative proceeding. By agreeing to arbitration, you waive the right to bring claims in court or to a jury trial, except as permitted by law for small claims court actions.
   
   

2. Miscellaneous
   If any part of these Terms is found invalid, the remaining parts stay in effect. Our failure to enforce a right is not a waiver. We may update these Terms from time to time. The version in force at the time of your order applies to that purchase.
   
   

3. Electronic communications 
   You consent to receive electronic communications related to your order, including confirmations, updates, and notices, to the email or phone number you provide. Marketing messages require separate consent and you can opt out at any time. 
   
   

4. Privacy 
   Please see our Privacy Policy for information about how we collect, use, and protect personal data in connection with your order and use of the website. 
   
   

5. Limited warranty 
   Unless otherwise required by applicable law, all products are provided on an “AS IS” basis without any express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. If your product has a defect or issue, your sole and exclusive remedy is as described in our Returns & Cancellations Policy. Some states do not allow limitations on implied warranties or the exclusion of certain remedies, so these limitations may not apply to you. Nothing in these Terms affects any rights you may have under laws that cannot be waived.
   
   

6. Export and sanctions compliance 
   You represent that you are not located in a country or on a list subject to U.S. embargoes or sanctions and that you will not use the products in violation of U.S. export laws. 
   
   

7. Third-party services 
   We may use third-party payment processors and shipping carriers. Those services are provided under their own terms and privacy policies in addition to ours. 
   
   

8. Additional miscellaneous 
   Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. 
   
   

9. No third-party beneficiaries. These Terms do not create rights for any third party.
   Severability and survival. If any provision is unenforceable, the remaining provisions remain in effect. Sections that by their nature should survive termination or expiration do survive. 
   
   

10. Entire agreement. These Terms, together with our Returns & Cancellations Policy, Shipping Policy, and Privacy Policy, are the entire agreement regarding your purchase.

Contact
Email: us@omhucph.com

Maintenance & Care Policy

Effective date: 1 October 2025

Company: OMHU INC, a Delaware corporation. Principal office: 370 Jay St, FL 7, Brooklyn, NY 11201.

Contact: us@omhucph.com

1. About this Policy
This Policy provides guidance on how to maintain and care for OMHU products to preserve their quality and lifespan. Following these instructions is important for safety and for keeping your warranty rights.

2. General care
Always use products for their intended household purpose only.

Do misuse products. Keep products away from open flames, high heat sources, or excessive moisture. Clean with mild, non-abrasive cleaners only. Avoid harsh chemicals.

3. Upholstery and textiles
Vacuum fabric surfaces regularly with a soft brush attachment. Shake and gently massage cushions to help maintain shape and volume. Rotate and flip mattresses periodically to ensure even wear and reduce the risk of sun fading.

Blot spills immediately with a clean, dry cloth. Do not rub. Clean with water and mild clear soap as needed. Allow to dry completely. Removable covers may be washed as necessary. No tumble dry. Natural variations in fabric texture, color, or dye lots are expected and not defects.

4. Hard surfaces
Dust with a soft, dry cloth. Wipe spills promptly to avoid staining or warping. Use coasters, pads, or mats to protect surfaces from heat, moisture, and scratches. Avoid prolonged exposure to direct sunlight, which can cause fading.

5. Assembly and handling
Do not overtighten screws, bolts, or metal support bars. Do not drag furniture; lift and carry with assistance when needed.

6. Disclaimer and limitations
Failure to follow these care instructions may result in damage that is not covered under our Returns & Cancellations Policy or Limited Warranty.

Normal wear and tear on furniture, natural variations in materials, and damage from improper care, misuse, or unauthorized modifications are not defects. Typical non-defects include: minor color or grain differences in the hard surface, small shade or texture variations in fabrics and leather, cushions softening and settling over time, slight wrinkling or pilling on upholstery, finish changes from ordinary use, and minor expansion or contraction of hard surface due to humidity. Damage from using indoor products outdoors, exposure to excessive heat or moisture, inadequate support or assembly, or commercial use is excluded.

7. Updates to this Policy
We may update this Policy from time to time. The effective date above shows when it was last revised.

Limited Warranty & Consumer Rights

Effective date: October 1, 2025

Company: OMHU INC, a Delaware corporation. Principal office: 370 Jay St, FL 7, Brooklyn, NY 11201.

Contact: us@omhucph.com

1. About this page
This page explains how we handle defects and your consumer rights under U.S. law. It should be read together with our Terms of Service, Returns & Cancellations Policy, Shipping Policy, and Maintenance & Care Policy.

2. No written warranty
Except where required by law, OMHU does not provide a written warranty. Products are provided “AS IS”, and we do not make express or implied warranties, including merchantability or fitness for a particular purpose. Some states do not allow limitations on implied warranties. Your non-waivable state rights still apply.

3. What is not a defect
Normal wear and tear on furniture, natural variations in materials, and changes from ordinary use are not defects. Typical non-defects include minor color or grain differences in shade or texture variations in fabrics or leather, cushion softening and settling, slight wrinkling or pilling on upholstery, finish changes from use, and minor hard surface expansion or contraction due to humidity.

4. Exclusions

The following are not covered as defects or obligations for OMHU:

• Damage from improper care, misuse, or commercial use.

• Failure to follow assembly instructions or to use original parts and metal support bars.

• Damage from overloading, inadequate support, or dragging furniture.

• Exposure to outdoor conditions when the product is for indoor use.

• Damage occurring after the carrier confirms delivery. See Shipping Policy for risk of loss.

• Unauthorized repairs or modifications.

5. If you believe there is a defect
Please submit a request through our Claims & Returns Portal within a reasonable time after discovery. Include order number, description, and clear photos or video. We may ask for additional information or an inspection.

6. Remedies
If we confirm a manufacturing defect, we will, at our option, repair, replace with the same or comparable item, or offer monetary compensation. These are your sole and exclusive remedies to the fullest extent permitted by law. We are not liable for incidental, indirect, or consequential damages, including lost profits or loss of use.

7. Proof of purchase and eligibility
A valid proof of purchase from OMHU is required. Coverage applies only to the original purchaser and to products delivered within the United States.

8. State law rights
This page does not affect any rights you may have under state law. Residents of certain states may have additional protections that cannot be excluded or limited. Where a limitation in this page conflicts with mandatory law, the mandatory law controls.

9. Third-party products and services
Any third-party components or services are provided under their own terms. OMHU is not responsible for third-party warranties, shipping carrier policies, or installer errors.

10. Updates
We may update this page from time to time. The effective date shows when it was last revised.