If you have experienced a fault or issue with your product, please submit your case through our Claims & Returns Portal.

When submitting a claim, we kindly ask that the reason for the claim is described as clearly as possible together with relevant photos of the products and labels on the boxes.

Once your form has been submitted, our team will review the case and get back to you within a few business days.

Before submitting a claim, we encourage you to visit our Maintenance & Cleaning page. Here, we’ve gathered care tips and guidance on cleaning, maintenance, and how your TEDDY naturally settles into its shape over time.

Please note:

• Claims related to delivery, transport damage, or missing packages must be reported within 48 hours of delivery.
• By signing the proof of delivery, you confirm that all packages were received and that they arrived in the expected condition.