Shipping policy

Shipping & Returns 

Effective date: 13 February, 2026

Company: OMHU INC, a Delaware corporation. Principal office: 370 Jay St, FL 7, Brooklyn, NY 11201.

Contact: us@omhucph.com

Returns

You can cancel within 24 hours of placing your order for a full refund. After 24 hours, Made-to-Order items are final sale and not eligible for cancellation or return. In-stock items can be returned within 30 days of delivery. You are responsible for return shipping costs, and original shipping fees are non-refundable. Refunds will be issued to your original payment method within 7 business days after we receive and confirm your cancellation or return. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

What “Made-to-Order” means
“Made-to-Order” means products produced specifically for you after the order is placed, including items with selected fabrics, finishes, sizes, or configurations. “In-stock” means products that are available to ship without production lead time.

Cancellations

  • Within 24 hours of order placement: Full refund to the original payment method.

  • After 24 hours for Made-to-Order: Cannot be canceled.

  • After dispatch for in-stock items: Treated as a return under this policy.

Non-returnable (Made-to-Order) items

  • Made-to-Order items such as sofas are not returnable after 24 hours from order placement.

Returns for in-stock items

  • In-stock items such as color swatches and TEDDY Grips are returnable within 30 days from the delivery date.

  • Items must be unused, in original condition, and in original packaging with all accessories.

  • Return shipping: you are responsible for return shipping costs. We recommend a trackable service and shipping insurance for high-value items.

  • Unauthorized returns: we may refuse returns that are sent without prior authorization.

Inspection and refunds

  • All returns are inspected on receipt. If the item is not in resalable condition, we may refuse the return or deduct a reasonable amount from the refund.

  • Refunds are issued to the original payment method once the return passes inspection. Processing times may vary by bank.

  • Original shipping charges are not refundable.

Damaged or defective items

  • Please inspect your order upon delivery. Report visible transport damage to the carrier at handover and notify us within 48 hours with photos so we can assist.

  • If we confirm a defect or transport damage, we will repair, replace, or refund and cover reasonable return shipping.

How to start a cancellation or return

Use our Claims & Returns Portal

Submit your request through our Claims & Returns Portal. Our team will review your submission and reply within a few business days. 

Please note: If your purchase of a TEDDY product was made through TEAK, kindly direct all claims and return requests to TEAK directly.

Remember to choose the correct request type.

Cancellation within 24 hours: select “Cancellation” and include your order number.

Return for in-stock items: select “Return” and confirm the item is unused and in original packaging.

Issue or defect: select “Claim” and add a short description with photos.

Portal requests are the fastest way for us to help you. If you have questions about the process, email us@omhucph.com.

After approval, follow the instructions we provide. We will share return instructions, shipping address, and any labels if applicable. You are responsible for return shipping costs and items must be returned in original condition and packaging.

Helpful tip: Before filing a claim, check our Maintenance and Cleaning guidance for simple care steps that may resolve your issue.

Shipping

Origin and coverage

Orders ship from our U.S. facility to addresses within the United States. We do not ship to locations where carrier restrictions apply, including some P.O. boxes.

We do not ship to the following U.S. territories: the U.S. Virgin Islands, Guam, the Northern Mariana Islands, and American Samoa.

Additionally, while we ship to Arizona, California, Colorado, Iowa, Illinois, Kansas, Nebraska, New Mexico, Nevada, New York, Pennsylvania, Tennessee, and Texas, we do not ship to certain remote or hard-to-reach areas within these states.

Processing and lead times

Most of our items are Made to Order and are shown with estimated lead times. In-stock items usually ship sooner. Any delivery time shown at checkout is an estimate and not a guarantee.

Please note that orders shipping to certain destinations may require additional transit time beyond the estimated lead time due to carrier and regional constraints:


Extended lead times (add 1–2 weeks): Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming.

Extra extended lead times (add 3–4 weeks): Alaska, Hawaii, and Puerto Rico.


These additional lead times are applied after order processing is complete.

Shipping fees
Shipping fees are shown at checkout and cover transportation to your address. Any extra fees charged by the carrier for missed appointments, storage, address corrections, or lack of access may be passed through to you.

Address accuracy and changes
Please provide a complete and accurate delivery address. If you need to change the address, contact us as soon as possible. Changes may not be possible after dispatch.

Delivery and access
Make sure the delivery location is accessible, including doorways, elevators, and stairs. Missed appointments or refused deliveries may result in redelivery or storage fees charged by the carrier.

Signature requirement
A signature may be required for higher value shipments. If you authorize the carrier to leave a package without signature, you accept responsibility once the carrier confirms delivery.

Freight and oversized deliveries
Large items may ship with a freight carrier and may require scheduling a delivery appointment. The carrier will contact you if an appointment is needed. Room-of-choice, stairs, and assembly services are not included unless stated in checkout and may incur additional fees.

Damage on delivery
Inspect packaging and items at delivery. Note visible damage on the carrier receipt and notify us within 48 hours with photos so we can assist. For concealed damage, contact us within a reasonable time after discovery.

Lost or stolen packages
If tracking shows delivered but you cannot locate the package, check with household members, neighbors, and your building management first. Then contact the carrier. We are not responsible for theft or loss after the carrier confirms delivery.

Split shipments
We may ship items in multiple boxes or shipments at no extra cost. You will receive tracking for each shipment.

Backorders and pre-orders
Estimated shipping windows for backorders and pre-orders are provided for convenience and may change. We will update you if the estimate changes materially.

Title and risk of loss
All items pass a final quality control check before leaving our facility. Title and risk of loss pass to you when the carrier collects the goods from our facility. See our Terms of Service for details.

Undeliverable or refused shipments
If a shipment is returned to us as undeliverable or refused, we may cancel the order and deduct applicable shipping, redelivery, and storage costs from your refund, unless required otherwise by law.

Contact
Email: us@omhucph.com